Frequently asked questions

Your child’s school or group will receive 20% commission on all products sold through their parent order portal (excluding VAT and postage costs), until the end of the season (14th July for self-portrait fundraisers & 31st December for Christmas). Previous schools have made more than £1000 commission in just a few weeks!

Every group working with us has a coordinator assigned to the project. For more information on how much commission they’ve made so far, try contacting your PTA or reception team.

Early bird discounts are available for 2 weeks after the portal opening date for your school or group, and give you a 10% discount on products ordered through their portal. Once you’ve added everything to your basket, make sure to enter your discount code before proceeding to checkout! If you’re unsure or have questions, please reach out to our customer service department before placing your order.

We have a very robust, GDPR-secure system in place and regularly update the security certificates on our website. We don’t display your child’s name in one long list, and when using the artwork finder the children’s names are never displayed in full, but rather they are partially obscured using asterisks. The artwork finder can only be accessed via your secure online portal using the unique username and access code provided by your school or group.

The artwork area defined on the artwork sheet is the correct ratio and dimension to fit all of our products. If any part of the image has been drawn outside the box (or on the border), it will most likely be cut off and will not appear on the finished products. As a matter of course we do not alter children’s artwork unless it is requested by you prior to ordering. Artwork previews are shown throughout the online ordering process which you must approve before you are able to place an order. If you’re unsure, please contact our customer service department at customerservice@mychildsart.co.uk to see if there's anything our design studio can do to help. 

First of all, don’t panic! When viewing your child’s artwork in the artwork finder, keep an eye out for the 'not quite the masterpiece you were expecting?' option - once clicked, this will assist you to order a home artwork pack which will be sent to your home so you can complete new artwork. Alternatively, you can contact our customer service department at customerservice@mychildsart.co.uk and they will be able to assist further.

We understand how difficult it can be to get children, especially the young ones, to create something that you actually want to buy! Why not order a home artwork pack and complete some new artwork at home? You can find more FAQs about home artwork packs at the bottom of this page.

If you notice an issue on your child’s artwork preview, please do not place an order! Contact our customer service team with your child’s details and we will investigate the issue thoroughly for you. As a matter of course we do not make any changes to children’s artwork unless specifically requested. If you place an order and then notice the issue then it may be too late to amend or cancel your order, so please double-check all of your previews.

Using the username and access code provided on the leaflets, you will be able to visit our site (www.mychildsart.co.uk/order), and log into the unique parent portal for your group. Once in, you’ll be able to search for your child, preview the artwork and then enter the online shop!

You can pay using all major credit or debit cards and Paypal. If you'd like to spread the cost or pay later, you can use Klarna and for ease we also offer both Google and Apple Pay.

Due to the personalisation elements involved in the ordering process, we are unable to facilitate or assist with bulk ordering through your school or group. It is possible to order multiple children’s artwork in one order, but we recommend against doing this because it creates a lot of extra admin for your school/group! If you’re concerned about postage costs, why not group together with other parents and place your order in one go to save on postage?

Because each item is unique and made-to-order, we advertise a 10-to-14 working day production time for every order; however, this can be extended during very busy times. Consequently, please allow 14 working days from the date your order was placed for it to be dispatched. We’ll let you know directly as soon as your order is on the way (with your tracking number too!), but you are more than welcome to contact customer services if you have any queries in the meantime. Please note that 'working days' do not include weekends or bank holidays.

Unfortunately, yes - although we don’t make money on the postage charges and only charge you what we have been charged by the carrier. Orders under 2kg are sent via Royal Mail’s Tracked 48 service, and the postage costs for these orders is £2.99 for large letters (single packs of cards / a couple of tea towels / thinner & lighter items), or £5.99 for parcels (multiple packs of cards / mugs / heavier & bulkier items). Orders weighing more than 2kg are sent via DPD’s tracked next-day service and have a postage cost of £10.99; however, most orders fall into one of the two smaller options.

Unfortunately, no - all orders must be placed through the website due to the personalisation elements involved and our production system only allows orders to be processed individually as they are received. We have tried both methods in the past, but we’ve settled on this system as it means parents aren’t having to wait excessive amounts of time to receive their orders, and it also takes all the time-consuming admin & order distribution away from your school!

Yes! We don’t do this as a matter of course, but if you would like your child’s original artwork then please send a stamped and addressed envelope alongside your child’s name, class and school/group to My Child’s Art, Unit 2 Vulcan Court, Hermitage Industrial Estate, Coalville, Leicestershire, LE67 3FW. All artwork is securely recycled at the end of every season, so don’t delay! Your SAE envelope must be received in our office by 5th July for self-portrait artwork and 5th December for Christmas artwork, otherwise we cannot guarantee that the artwork will still be available.

As all of our products are personalised, each sale is final with no returns accepted. If your order has arrived and is damaged or incorrect, please contact our customer service team who will be more than happy to investigate this for you. For more information, please refer to our terms & conditions.

Introducing home artwork packs: personalised gifts and keepsakes made easy! We’ve taken a shrink ray to our popular fundraising packs, so now you can design your very own presents without any hassle. We’ll send you a pack, you complete your mini masterpieces and post them back using the FREEPOST envelope provided, then we’ll upload everything and it’s time to get ordering! From cards to mugs, sweet jars and canvasses, you’ll have access to our full product range, alongside the option to personalise your items in so many ways. You could make Dad his very own mug for Father’s Day; design Grandma’s special sweet jar (hands off Grandpa!); create personalised Christmas cards, or even put your memories down on paper and turn them into canvases to treasure for years to come: whatever you want, you can find it here. Click here to order yours now!

Home artwork packs cost £3, which includes a FREEPOST envelope to return your artwork with!

You are more than welcome to submit artwork using whatever theme or style you wish: there are no restrictions! There are 10 sheets included in your pack, so why not plan ahead for future celebrations? Birthdays, Mother's Day, Easter, Father's Day, Eid, Diwali, Halloween, Christmas, Hanukkah…the possibilities are endless. Maybe your child could design artwork for a specific event such as an upcoming party? Seasonal artwork (such as Halloween or Christmas) always works well, however you don't have to limit yourself to a specific celebration - your child's imagination is the limit!

We understand how difficult it can be to get children, especially the young ones, to create something that you actually want to buy! In this situation, hand or footprints are a perfect option, and not only do they sell well but they look great on our products too. Bright coloured paint works best, but why not take it one step further and add flourishes to the children’s handprints? We’ve had handprints that look like Santas, footprints that look like reindeers, handprints that look like flowers and even some animals!

Just pop the artwork into the FREEPOST envelope provided, make sure it’s well-sealed, then put it into your local post box! We’ll let you know as soon as your artwork arrives back in our office, and then again when it’s time to order. We can’t wait to see your mini masterpieces!