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Frequently Asked Questions

How do we collect the parents money?

YOU dont. We We collect it online at the point of order when the parents are personalising the products. Once all orders are processed and have been delivered direct to the customer, we will contact you via email to arrange the commission payment within 1 month of the end of the project.

How do we collect all the orders in from parents?

YOU don’t. Once you have sent back the pictures to us, we do everything else. All you have to do is give out the promotional leaflets to parents and publicise it as best you can.

How do we find out how much commission we have raised?

We will send a statement within a month of the project finishing that shows your commission amount and requests your BACS details (so that we can process the payment).

What happens if some parents do not have internet access?

Good question! A number of schools hold ‘parent sessions’ where parents can use the computers in the ICT suite to order their children’s cards – this seems a great solution.

Can people order without doing it online?

Unfortunately not, ALL orders must be processed through the website.

Do you return artwork?

We do not return artwork sheets as a matter of course. However, if a parent wanted their child’s artwork returning we can if they send us a stamped address envelope and list their child’s name & school. We only keep children’s artwork until the 31st of December of the same year.

What happens if the child’s name is spelt wrongly on the artwork sheet?

No problem – we have developed the software to allow the parent (or buyer) to edit the child’s name on the products at the point of order. They can even change the name to a nickname if they wish!

What happens if we need more artwork sheets than we originally asked for?

We will automatically send you 10% more artwork sheets than requested, but if this isn’t sufficient you can request more sheets to be sent out.

What happens if a child has drawn part of their picture outside the box on the artwork sheet?

The box on the artwork sheet is the correct dimension and ratio for the products parents can order, so if any image is outside the box area it will be cut off and not appear on the product.

What happens if a child has a long name and it does not fit into the boxes that are on the artwork sheet?

No problem – as long as it is written clearly next to the name boxes, we will carefully type the name in as the file name.

What happens if a parent rejects the cards due to the text being printed incorrectly inside?

As parents will be typesetting their own text online, they will have followed the procedure online and will have had an online proof to view. They then get a warning message before they approve their proof explaining that whatever they set, is what is actually printed. So unfortunately, if they are unhappy with the layout, text size, spelling, colour – it will be their responsibility and we cannot reprint or offer a refund.

How do you ensure that children’s identities are protected?

We have a very robust system in place. For details, please see this PDF.

When do the finished goods arrive?

Once the order has been placed and payment made, we estimate 10 working days for production and dispatch DIRECT to the customer.

I'm on the fundraising committee but don’t actually work in the school every day. Will that be a problem?

No not at all. We will take your contact number and your email but would also like to take a contact who is aware of the My Child’s Art scheme in school so that we can communicate through them if necessary. In fact, it is vital for us to have a contact as when we send the artwork sheets to your school, if they don’t reach the right person they can just sit in a box for weeks which delays the whole process.

How long does it take from when we register?

Once you have registered and we have verified your details, we will dispatch your artwork sheets and full instructions. We will advise you of the deadline for your artwork sheets to be returned – usually 2-3 weeks is sufficient but the nearer to Christmas you register the less time you have to complete them. Once you have returned those to us, it normally takes us 48 hours to scan & upload to our website. Once this is done, we will advise you immediately via email to release the parents login codes. You can then give out the promotional leaflets with the login and password on them. Then your parents can start to order – the sooner you can get the worksheets back to us, the sooner your orders can be placed and orders will be delivered DIRECT to the customer.

How do we get the completed worksheets back to My Child’s Art?

Once the worksheets have been completed by your children, collate them together and package them up as best as you can. We have received numerous damaged parcels before and have as a result ended with lost artwork, so please do take care! Pop the parcel to your local post office and return it to My Child’s Art, 1-8 Atlas Court, Hermitage Industrial Estate, Coalville, Leicestershire, LE67 3FL. Unfortunately we cannot arrange a collection service.